Question 1

How do I book a tour?

Accepted Answer

You can book directly through our website by selecting your preferred tour, choosing a date and time, and completing the booking form. You will receive an instant confirmation via email.

Question 2

Can I book a tour for a group?

Accepted Answer

Yes, we offer group bookings for parties of 10 or more people. Contact us directly for special group rates and customized tour options.

Question 3

How far in advance should I book?

Accepted Answer

We recommend booking at least 48 hours in advance, especially during peak season (May-September). Popular tours can fill up quickly.

Question 4

Can I book a private tour?

Accepted Answer

Absolutely! Private tours are available for individuals, families, and groups. You can customize the itinerary, pace, and focus areas to match your interests.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), Swish, and bank transfers. Payment is processed securely through our booking system.

Question 6

When do I need to pay?

Accepted Answer

Full payment is required at the time of booking to confirm your reservation. For group bookings over 10 people, we may offer deposit options.

Question 7

Are there any hidden fees?

Accepted Answer

No, the price you see is the price you pay. All tour fees, guide services, and applicable taxes are included. Museum entrance fees are clearly stated when applicable.

Question 8

Do you offer refunds?

Accepted Answer

Yes, we offer full refunds for cancellations made more than 48 hours before the tour. See our cancellation policy for complete details.

Question 9

What is your cancellation policy?

Accepted Answer

Free cancellation up to 48 hours before the tour start time. Cancellations within 48 hours are non-refundable, but you may reschedule to another date subject to availability.

Question 10

Can I reschedule my tour?

Accepted Answer

Yes, you can reschedule free of charge up to 24 hours before your tour, subject to availability. Contact us to arrange a new date.

Question 11

What happens if the tour is cancelled due to weather?

Accepted Answer

Tours operate rain or shine. In case of severe weather that makes the tour unsafe, we will offer a full refund or reschedule to another date of your choice.

Question 12

What if I am late for my tour?

Accepted Answer

Tours start promptly at the scheduled time. If you are running late, please contact us immediately. We may be able to meet you along the route, but we cannot guarantee this.

Question 13

What should I wear on a walking tour?

Accepted Answer

Wear comfortable walking shoes and dress for the weather. Stockholm can be unpredictable, so layers are recommended. We walk at a leisurely pace with frequent stops.

Question 14

Are your tours wheelchair accessible?

Accepted Answer

Many of our tours are wheelchair accessible. Check the accessibility information on each tour page, or contact us to discuss your specific needs.

Question 15

Can children join the tours?

Accepted Answer

Yes, children are welcome on all our tours. We offer family-friendly tours designed specifically for younger visitors. Children under 6 join free.

Question 16

How long are the tours?

Accepted Answer

Tour duration varies from 1.5 to 4 hours depending on the tour type. Each tour page displays the exact duration and what is included.

Question 17

What COVID-19 safety measures are in place?

Accepted Answer

We follow all current public health guidelines. Tours are conducted outdoors when possible, group sizes are managed, and guides are trained in health protocols.

Question 18

Is travel insurance recommended?

Accepted Answer

We recommend travel insurance that covers trip cancellation and medical emergencies. This provides peace of mind for unexpected situations.

Question 19

What happens in case of emergency during a tour?

Accepted Answer

All our guides are trained in first aid and emergency procedures. We have protocols for medical emergencies and will assist with contacting local services if needed.

Question 20

Who are your guides?

Accepted Answer

Our guides are licensed professionals with deep expertise in Swedish history and culture. Many hold advanced degrees in history, art history, or archaeology.

Question 21

What languages do your guides speak?

Accepted Answer

We offer tours in Swedish, English, and German. Private tours can be arranged in additional languages upon request.

Question 22

Can I request a specific guide?

Accepted Answer

Yes, for private tours you can request a specific guide based on availability. Contact us with your preferences when booking.

Vanliga Frågor

Bokning & Reservationer

Betalning & Priser

Avbokning & Ändringar

Turupplevelse

Säkerhet & Hälsa

Om Våra Guider

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